Iririki Island Resort & Spa is seeking a suitable candidate to appoint for the position of CUSTOMER SERVICE MANAGER:
– Lead, supervise, and motivate the customer service/front-of-house team.
– Responsible for maintaining good guest relations within the Resort.
– Respond to guests needs and anticipate their unstated issues.
– Expect and react promptly to guests’ requirements and enquires.
– Actively listen and resolve guests’ complaint.
– Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc).
– Maintain customer service/satisfaction standards and handle customer service issues.
– Ensure daily postings and direct billings are accurate and timely.
– Ensure efficient cross training between Front Office and Reservations staffs.
– Ensure the Resorts pricing policies are adhered to.
– Implement yield management principles to ensure the Resorts average room rate and occupancy levels are maintained at the highest possible levels.
– Ensure Front Office is cleaned and maintained promptly and to the highest levels.
Selection Criteria:
– Minimum of two years’ experience of hotel Front Desk management, customer service, dealing with money, and general administrative tasks required. Knowledge of Roommaster hotel system an advantage.
Applications to be made in writing to:
Front Office Manager
Iririki Island Resort & Spa
PO Box 230
Port Vila,
Vanuatu
[email protected]