CALL CENTER AGENT LEVEL 1

VACANCY
CALL CENTER AGENT LEVEL 1

Vodafone Vanuatu is seeking for a Call Center Agent Level 1 to be based in PORT-VILA.

Missions
The mission of a Level 1 Call Center Agent is to deliver exceptional customer service and support, ensuring a positive experience for every customer interaction. This involves:
 Customer Satisfaction: Exceed customer expectations by providing timely, accurate, and courteous service.
 Effective Communication: Clearly and effectively communicate with customers to understand their needs and provide appropriate solutions.
 Problem Resolution: Quickly identify and resolve customer issues, ensuring a smooth and satisfactory resolution.
 Professionalism: Maintain a professional demeanor at all times, representing the company positively.
 Continuous Improvement: Seek opportunities to improve personal performance and contribute to the overall efficiency of the call center.
 Team Support: Collaborate with team members to share knowledge and best practices, fostering a supportive work environment.

Responsibilities:
 Manage Inbound and Outbound Calls: Handle a high volume of calls, both incoming and outgoing, in a timely manner.
 Customer Support: Address customer inquiries, resolve issues, and provide information about products or services.
 Follow Scripts: Use provided scripts to handle different topics and ensure consistency in communication.
 Record Keeping: Maintain accurate records of customer interactions in the call center database.
 Problem Solving: Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
 Upselling: Seize opportunities to upsell products when appropriate.
 Team Collaboration: Work with other call center professionals to improve overall customer service.

Required Qualifications:
 High school diploma or equivalent
 Strong verbal and written communication skills
 Excellent customer service skills
 Ability to multitask and prioritize tasks effectively
 Ability to work during weekends and nights
 Problem-solving and analytical skills
 Proficiency in using computer systems and software

Preferred Qualifications:
 Previous experience in a customer service role
 Knowledge of relevant industry or company products/services

If you feel you meet the requirements and you are up for the challenge, please submit your current Resume, copy of transcripts / qualifications (mandatory) with an application letter by closing date (Thursday 19TH November 2026) via Internal Careers Portal – https://vodafonevanuatu.elmotalent.com.au/careers/VFVA/job/view/46 on the HR System or [email protected]