Claims Officer

Since 1971, Alpha Insurance Limited has been a cornerstone of the insurance industry in Papua New Guinea, evolving from our roots as a branch of American Home Assurance to becoming Alpha Insurance Limited in 2016. Our exciting journey ahead has just begun, the future will be driven by vision, innovation, and strategic directions, expanding on the recently acquired Tower Insurance PNG and QBE Insurance (PNG) Limited and further expanding into Pacific through the acquisition of QBE Insurance (Vanuatu) Limited, which significantly enables further broadening of our capability framework and reach, within Papua New Guinea and the Pacific.

Following numerous acquisitions by Alpha, our ‘new look’ team and systems are fast forming up and coming together well. As we move towards delivery of a more dynamic, efficiency driven business model, we continue to pride ourselves on offering a comprehensive suite of insurance products, services, insightful expertise, including but not limited to underwriting support of the following classes of insurance business; Property, Engineering, Financial Lines, Commercial Liability, Accident, and Health, Medical, Marine, Worker’s Compensation, Householders / Home plus both commercial and domestic Motor Vehicle cover with access to a Multinational Network. Our vision of commitment to excellence is unwavering.

Exciting Career Opportunities in Port Vila.

Are you a passionate and motivated insurance professional with the skills and drive to make an impact? Alpha Insurance (Vanuatu) Limited is seeking an enthusiastic Claims Officer to join our dynamic team. This is your chance to grow, contribute, and be part of something exciting — come join us!

Ideal candidates will possess a background knowledge in insurance and insurance claims, along with the following attributes:

• Provide end-to-end management of General Insurance claims across all classes.
• Maintain strong client relationships and represent the company professionally with clients, agents, intermediaries, and service providers.
• Assist with appointing and coordinating Loss Adjusters, Solicitors, and technical experts.
• Support claims negotiation, settlement processes, and preparation of required reports.
• Keep up to date with insurance guidelines, policy changes, and industry trends.
• Contribute to developing competitive and customer-focused claims products and services.
• Demonstrate professionalism, punctuality, and a strong work ethic at all times.
• Hold a relevant tertiary or industry qualification with at least 3–5 years of experience in a Claims role.
• Possess strong analytical, problem-solving, negotiation, and customer service skills.